Vox Telecom will build a network of trained and certified YahClick Installers, strategically positioned to ensure proximity to customers in the coverage area

Installers will be certified after completion of the Installer training and also yearly thereafter to ensure a high standard of installations.

Installers will receive an installer kit at the cost of R2500 Vat Inclusive after completion of the training. This kit includes the following:

• Antenna pointing tool
• Squinter for 74cm dishes
• Squinter for 98cm dishes
• Installers manual in disk format
• Installers Certificate
• Access to the Vox Telecom Wikipedia

The Installer will need to purchase additional items to complete installations. Some of these are reusable (e.g. tools & Laptop) and others will get consumed with each installation ( e.g. ground wire / dielectric sealant). These items will be demonstrated during the initial installer's training. These include the following:

•  Laptop for Installer
•  GPS
•  RG-6 Compression tool
•  RG-6 Cable Stripper
•  1 x Cat Fly lead
•  1 x RG6 fly lead
•  7/16 inch and½ inch open wrench
•  Installation Cable (RG6 or RG11)
•  Ground Blocks, miscellaneous grounding supplies, & Ground Wire
•  Sealant & Dielectric Silicone grease
•  Heat shrinking tubes
•  Red and Blue Waterproof Cable
•  Inclinometer
•  Drill with concrete drill bits ( masonry 8mm normal, 8mm x 150mm, 14mm x 150mm and 16mm x 400mm)
•  Spirit Level
•  Pliers and miscellaneous hand tools
•  Torque wrench
•  Ratchet set
•  Mounts for 98cm CPE (Non-penetrating Mounts and Pole Mounts)
•  M8 Roll bolt Cable Feeder
•  Extension ladder, 6 m and 3,8m
•  High frequency ground blocks
•  Ground wire
•  Corner Clamps
•  Front meter clamp
•  Pipe Clamp
•  “I” clamp
•  ½ inch copper strap
•  Spare F connectors

The average duration of a Standard YahClick installation is 3 hours, this includes the mounting of brackets, pointing of the transmitter, caballing and connection to the customer’s computer or network. The Installation price includes the installation of the CPE and accessories, but does not include travel and accommodation. This cost will be negotiated between the installer and customer. If the preparation of the customer’s premises required special preparations or a complex installation, the customer will be liable for that additional cost.

STANDARD INSTALLATION

Installation price includes

• Travel cost within 25kms from the Installers premises.  It does not include travel and accommodation to places further than 25km. This cost will be quoted and settled between customer and installer as follows:
• Installation through a Vox Certified Installer ( does not include sub-contracting or use of local personnel)
• Installation to an outside wall as determine during the site survey.  Antenna must be mounted 1,5m and higher from the ground.  Installations higher than 3m are non-standard.  Wall mounts can only be mounted to surfaces or building materials that can support the wall mount.
• The Customer Premises Equipment (CPE) consist of:
• Satellite dish ( 74cm, 98cm or 120cm dishes)
• Standard Trimast wall mount bracket for 74cm and 98cm dishes only.
• LNB (Transmitter/Receiver Unit,  TxRx 1 or 2 Watt)
• Hughes HN9260 or HN9460 Indoor Routers
• 10 x RG-6 Compression Connectors (10 pcs.)
• Insolation Tape (3m)
• Tie Wraps
• Installation Cable RG6 – 20M which the Installer will supply
• Wall jack, which the Installer will supply
• The installer will supply the following as part of the CPE and Installation which form part of the Standard Installation fee
• Installation Cable (RG6 or RG11) – 20M
• Grounding blocks and ground wire
• Roll bolts
• Silicone for sealing
• Site survey, which form part of the installation
• Grounding according to regulations.
• Weather insolation
• Testing of connectivity and capture of data in the Onsite Verification Tool (OVT) using an installer Laptop
• Connecting the system to one computer of customer
• Demonstrate the YahClick system is operational by browsing the internet on customer’s computer.  The setup of any additional service or products is for the account of the customer
• Download the End User Portal software, set it up for the customer and demonstrate it to customer

NON-STANDARD INSTALLATION

Non-Standard Installation can be defined as conditions where work is performed outside the definition of a Standard Installation

The following are Non-Standard Installation items:

• Preparation of the installation site, contractors work, ground works, removal of trees
• Safety of the site, people and equipment
• Sites with no line of sight to 51 degrees which required fabricated mounts
• Sites in estates where the rules are not clear or it may take time and a process to determine
• Rental property and landlord has not approved installation yet. 
• Installations higher than 3m or sites where special health and safety regulations are required
• Site where trenching work is needed
• Installation sites in or on high-rise buildings
• Roof Mounts, pole extensions, single pole mounts, Non-Pen Mounts
• More than the standard length (20M) of cable is required
• Drilling through more than 1 outer wall
• Configuration of the customer’s Local Area Network

CUSTOMER RESPONSIBILITIES

The customer is responsible for the followin

• Serviceable Computer as specified to connect to
• Availability of electricity,  customer to provide surge protected 220V Mains Supply at the premises ( surge protector or UPS)
• Safety of the site, installation team and equipment
• Permits and or zoning variances where applicable
• Travel and accommodation
• To prepare the site for a safe installation
• Non-Standard installation 

REQUIREMENTS FOR INSTALLERS

The ideal installer will comply to the following:

•  Positioned in the coverage area of a spotted beam
•  Reputable service record in the area of interest
•  Previous experience in ICT services and or TV dish installations
•  Own delivery/ installations vehicle
•  In possession of tools required for a dish and computer network installation

Application
Click here to download application form.